Many organizations must achieve their objectives purely through people and how they serve their stakeholders. Their product IS their people and WHAT they do and HOW well they do it. If you are a government or educational institution, a not-for-profit or member based organization, it can be difficult to measure effectiveness and hard to know how to improve performance when it is so intangible. And businesses that sell a service or have a major part of their offering as service provision struggle with achieving excellence. Learn how to connect the people in your organization to your constituencies, your customers, your members, and the community. And how to have a better service organization even if you do not provide a tangible product. 1 hour

$15.00 US

$18.00 US

1 hour
Cassette

This audio recording is
available in the Performance Improvement Package.