PUBLISHING

Service Excellence: When Your Product is What Your People Do

Many organizations must achieve their objectives purely through people and how they serve their stakeholders. Their product IS their people and WHAT they do and HOW well they do it. Learn how to have a better service organization even if you do not provide a tangible product.
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$15.00 US

$18.00 US

1 hour

Critical Systems Thinking Skills: Managing Self while Managing Business

This 5-hour set of audio cassettes features Carol's segment, one of four in a Master Teachers series, featuring Michael Ray (Stanford Business School), Harrison Owen (Open Space Technology), David Whyte (Poet/Author).

This series is designed to introduce, in a personally meaningfully way, the attributes of critical systems thinking.
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A Kritis Publication

$30.00 US

5 hours,
Cassettes

Clorox Corporation: A Case Study - Creating a Regenerative Business

This 75-minute audio cassette lets you listen in on how a company refused to make tradeoffs between its stakeholders and instead had its investors, customers, communities, employees and the environment—all win.
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A Kritis Publication

$12.00 US

75 min.,
Cassettes