 |
The Self-Aligning
Business: Unified Strategic Business Change
(Executive summary published in “Executive
Excellence”, Stephen Covey’s Newsletter)
There are three interdependent drivers that are core to all
successful change and alignment efforts. All three drivers
must be held together within the context of a Developmental
orientation in order to ensure sustained success. 7 pgs
Read
more >
|
|
7 pgs
Instant PDF download |
|
Proceduralization or Professionalization: The Underpinnings
that Make the Difference
There is rapid rush to get a set of programs in place that
focus on making the manufacturing process more predictable
and reducing the variances that can occur. The primary route
for these processes is what might be called proceduralization
of the process. It has many names—ISO, process reliability,
work flow analysis, reengineering and standard operating procedures.
All of these are initiated out of high hopes and even good
intentions, but as the primary focus leave too much on the
table to be the option of choice for a competitively effective
organization.
13 pgs
Read
more >
|
|
13 pgs
Instant PDF download |
|
Regenerative Work Systems
(Executive Summary Published in At Work Newsletter— Performance
At Work Column, March/April 1996)
Companies as traditional as those of the paper industry and
as unorthodox as specialty-food mail-order houses are implementing
skill- and knowledge-based work designs, an integral element
of high performance work systems (HPWS). The work designs unfortunately
have built-in dilemmas. 11
pgs
Read
more >
|
|
11 pgs
Instant PDF download |
|
Developmental View of Performance Management
When a manager speaks about performance management, they
are really talking a bout employee motivation toward their
jobs and being aligned with the business direction. Performance
management comes from within the person, not from the manager.
It leads to a very different nature of performance review and
level of commitment to learning and change. 13 pgs
Read
more > |
|
13 pgs
Instant PDF download |
|
A Work in Progress At DuPont: The Creation of a Developmental
Organization
Here is a systemic overview of how one DuPont chemical plant
near Memphis, Tennessee undertook a complex organizational
transformation.
Their ultimate goal was to become a Developmental Organization—an
organization in which every employee is a source of creativity
and in which all employees are self-organizing.. 13
pgs
Read
more >
|
|
13 pgs
Instant PDF download |
|
Building Intelligence: A Living Systems View
(Executive Summary in Executive Excellence, Covey’s
Newsletter)
Many researchers have studied and published their findings
regarding the Lima, Ohio Procter & Gamble soap business.
What virtually all writers failed to grasp, however, is that
the reason that it was, and continues to be, so successful. 14
pgs
Read
more >
|
|
14 pgs
Instant PDF download |
|
Vitalizing Work Design: Implementing A Developmental
Philosophy
(Executive Summary in Learning Organizations: Developing
Cultures for Tomorrow’s Workplace, by Productivity
Press 1995)
Business leaders around the world, leap into new approaches
to improving their businesses. They seem to be missing understanding
of how to assess any particular approach and the potential
it may offer.
17 pgs
Read
more >
|
|
17 pgs
Instant PDF download |
Kritis Article Publications
|
Internalizing Change: What the Research Says
Harvard University in late 1950’s and 1960’s carried out a combined research project across three schools—education, sociology, and psychology, with the intent of understanding what makes successful change possible, without recurrence of or reverting to old patterns. This paper is a summary of those five fundamental elements indicative of change. 7 pgs
Read more > |
|
7 pgs
Instant PDF download |
|
What Big Businesses Can Teach Small Business About Customer Loyalty
Customer Effectiveness is NOT the latest fad from business school professors but is a basic approach that the best of business like Procter and Gamble, DuPont Corp., and Clorox have been pursuing for over three decades. This paper shares some of their ideas about how they accomplish this level of engagement organization wide.
Read more >
|
|
6 pgs
Instant PDF download |
|
Socratic Method: Fastest Path to the Development of Critical Thinking Skills and Personal/Professional Effectiveness
A recent study published in the February 2002 Harvard Business Review, found that managerial behavior falls surprising short in terms of performance. The focus of this paper is to develop understanding of what you can do to increase purposeful behavior, in yourself, and in helping others do the same. 10 pgs
Read more >
|
|
10 pgs
Instant PDF download |
|
The Role of Questioning in a Learning Process: A Typology of Inquiry Methods and Results
Mahfauz, the Egyptian Nobel Laureate said, “you can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions.” Questioning is a critical part of learning. This paper is to articulate a typology of inquiry along with the methods and impact of each on learning and to provide a basis for evaluating the use of each in a given situation. 13 pgs
Read more >
|
|
13 pgs
Instant PDF download |
|
Success Without Tradeoffs: Achieving Dramatic Improvements for All The Business’ Stakeholders
(Executive Summary in “At Work: Stories of Tomorrow’s Workplace” Jan/Feb ‘98)
This is a case study that show how Kingsford Charcoal (a subsidiary of the Clorox Company) followed a Developmental Change Process
that links process,
not only of the employee’s goals with the business, but also both of these with the aims of all of the stakeholders to the business. 15 pgs
Read more > |
|
15 pgs
Instant PDF download |
|
